Cadet Sports Medicine
What We Do
We provide comprehensive primary and orthopedic care to U.S. Air Force Academy NCAA Athletes.
Getting Care
Online Appointment Booking
Direct online booking is not available at this time. However, NCAA athletes are encouraged to request appointments in the
MHS GENESIS Patient Portal.
Send requests and messages to provider name:
USAF Academy Cadet Sports Medicine. A link to instructions are available at the bottom of this page.
COVID-19 Care
NCAA Athletes exposed to a positive case of COVID-19 or experiencing COVID-19 symptoms report to the cadet clinic between 7:00 a.m. to 12:00 p.m. daily.
Graduation Physical and Neuropsychology Testing
Comprehensive instructions are provided on the Cadet Medical Standards webpage.
Overseas PCS Clearance
Comprehensive instructions are provided on the Cadet Medical Standards webpage.
Additional Care in the Cadet Medicine Building
Routine Care Needs
Acute Issues
For acute issues or issues that need to be addressed within 24 hours, use the MHS GENESIS Patient Portal to book an appointment or contact the Access to Care line at 719-524-2273, Option 1. If no appointments are available, either:
Cadets are required to obtain a referral to visit an Urgent Center off-base. If no appointments are available, the best option is to contact the MHS Nurse Advice Line as described above.
Chronic Issues/Non Acute Care
For chronic issues and non acute care patients that need to be seen beyond 24 hours, use the
MHS GENESIS Patient Portal to book an appointment or message PCM or contact the Access to Care line at 719-524-2273, Option 1.
Medication Renewals
For medication renewals, message your PCM via the
MHS GENESIS Patient Portal. We will work to renew your medication within 72 hours.
Referral Renewals
Request your referral via the MHS GENESIS Patient Portal. Be sure to include all necessary details about your referral, including:
- Specialty
- Name of the practice or provider
- Diagnosis or diagnoses you are being seen for
Virtual Appointments
The clinic may set up a virtual or telehealth appointment with you if you have a question about:
- Medication
- A referral
- Paperwork
- Other health needs
You’ll receive any instructions either over the phone or via patient portal message.
Behavioral Health
For emergent behavioral health issues such as suicidal thoughts or concerns, call 911 or go to the nearest emergency room.
For other inquiries, submit an MHS GENESIS Patient Portal secure message, or call the Public Health office at the 10 MDG, second floor at 719-333-9443. Walk-ins are welcome, however, you may need to wait for 30 minutes to 1 hour to allow for processing time.
Public Health technicians will decide if you need an in-person appointment. The Public Health office will relay medications, immunizations and related travel information specific to that country to you and your provider.
Travel Medicine
If you need immunizations, medications or information related to leisure travel outside the continental United States, you must either submit an
MHS GENESIS Patient Portal secure message, or call the Public Health office at the 10 MDG, second floor at 719-333-9443.
Walk-ins are welcome, however, you may need to wait for 30 minutes to 1 hour to allow for processing time.
Public Health technicians will decide if you need an in-person appointment. The Public Health office will relay medications, immunizations and related travel information specific to that country to you and your provider.
Benefit Questions and Claims Issues
If you paid for medication or hospital bills after the emergency care visit, we ask that you:
- Keep all receipts and any other documentation that shows proof of payment.
- Contact the Benefit Support Office at 719-333-5281.
Visit the Customer Services webpage for more information.
Specialty Care Referral Instructions
If your Primary Care Manager writes a referral for you to see a specialty care provider, it is important that you understand the process. For instructions, visit the Referral Support webpage.
Emergency and After-Hours Care
Emergency – Life, Limb or Eyesight
Call 911 or report to the nearest emergency room.
Non-Emergent/Urgent
Active Duty Service Members are required to obtain a referral to visit an Urgent Center off-base. If no appointments are available, the best option is to contact the MHS Nurse Advice Line.
You may reach the MHS Nurse Advice Line by phone or online. Call via 800-874-2273 to speak with a Registered Nurse or visit
https://mhsnurseadviceline.com to web or video chat with a Registered Nurse.
Non-Urgent
Patients should not go to an Urgent Care Center for non-urgent care. Non-urgent care includes things like:
- Chronic issues
- Paperwork needing a PCM signature
- Medication renewals
- Referrals and referral renewals
Message your provider on the
MHS GENESIS Patient Portal. We will begin working your request on the next business day. Your issue will be resolved within 72 hours.
How to Use the MHS GENESIS Patient Portal
Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.
When messaging or searching our clinic, use the name: USAF Academy Cadet Sports Medicine.