Patient Resources

Referral Support

Referral Process Explained

We have developed a complete Referral Guide to help guide you through the referral process in the Colorado Market. Due to the uniqueness of our market, you may be referred to one of the military hospitals or clinics within the Colorado Market, or to a TRICARE network provider. These are the steps you need to take:

Step 1

If your care can be provided at a military specialty clinic, Colorado Patient Access Services (PAS) will contact you within 3 business days, to book your appointment. If you don’t get a call within 3 business days, please contact us.


Monday–Friday: 6:00 a.m. to 4:30 p.m. MST

Three attempts will be made to contact you by phone. If unsuccessful, you will be notified of your referral through the MHS GENESIS Patient Portal. You will be notified via email about this message as well.

Step 2

If you’re enrolled in TRICARE Prime or TRICARE Select, and referred to a TRICARE-authorized provider off-base, Health Net Federal Services will help you with your request at

  • Sign up to receive text and/or email alerts for status of your referral. Click on “Beneficiary” under the “Register” tab.
  • Once your referral is approved, you can view, and print your authorization letter. It will include  contact information for your authorized provider. This may take up to 7 business days.
Note: Authorization letters are no longer mailed to home addresses unless you request for each referral.


Monday–Friday: 6:00 a.m. to 10:00 p.m. MST

Step 3

If you have other health insurance (OHI) or Medicare, TRICARE is the secondary payer, ONLY after a claim is filed with primary insurance. Be sure to let the doctor’s office know you OHI or Medicare as well as TRICARE. If you have questions, please contact the Referral Management Center for assistance.

Referral FAQs

Contact Us


Referral Management Center (RMC)
Health Net Federal Services


Main Clinic

4102 Pinion Drive
Air Force Academy, CO 80840

Behind the Beneficiary Services office window just past the Pharmacy

MHS GENESIS Patient Portal Name

USAF Academy Referral Management
Need to Update Your Information in DEERS? Click Here