If you require a test for COVID-19 or think that you may need a test, message your primary care team via the MHS GENESIS Patient Portal.

Health Services

Health Insurance Portability and Accountability Act (HIPAA)

What We Do

We work with staff and patients to prevent inappropriate use and disclosure of your health information.

As a patient, you have the right to confidentiality of your medical records so that access to your information is limited to those who have a need to know.

If you feel your Protected Health Information, or someone else’s has been accessed inappropriately, please contact our office by phone as soon as possible.

File a Complaint

You may file a complaint (Download Complaint Form Template) with:

Notice of Privacy Practices

  • How the MHS will use your protected health information (PHI);
  • When and where the MHS may disclose your PHI;
  • How to limit where the MHS will disclose your PHI; and
  • How the MHS will protect your PHI.

Military Command Exceptions to HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) permits protected health information (PHI) of Armed Forces personnel to be disclosed under special circumstances.

Commonly referred to as the Military Command Exception, covered entities such as military treatment facilities may disclose the PHI of Armed Forces personnel to Command authorities for authorized activities.
These activities include:
  • Fitness for duty determinations
  • Fitness to perform a particular assignment, or
  • Other activities necessary for the military mission.
PHI disclosed to military command authorities, while no longer subject to HIPAA, remains protected under the Privacy Act of 1974.

For more information, visit the following Military Health System webpage.

Contact Us

Phone

719-333-4342

Hours

Monday–Friday
6:00 a.m. to 2:00 p.m.

Location

4102 Pinion Drive, Fourth Floor
Follow signs to TRICARE Operations and Patient Administration

Don't forget to keep your family's information up-to-date in DEERS.