Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Contact Us

Location: 4102 Pinion Drive, Suite 100, USAF Academy, Colorado 80840-4000

Social Media: Facebook

Telephone: 719-524-2273

Hours: Monday - Friday, 7:30 a.m. - 4:30 p.m.

Patient Advocate Telephone: 719-333-4029

Email Public Affairs

About Us

The Patient Advocate Program, or the Patient Relations Representative, is designed to help all patients with clinic policies, procedures, compliments, complaints and suggestions. Each clinic has a designated Patient Advocate, and their photo and contact information is posted in the clinic.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. Patients may submit information to the referenced public affairs email address. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610 , or by submitting a concern or complaint online.

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