If you require a test for COVID-19 or think that you may need a test, message your primary care team via the MHS GENESIS Patient Portal.  If not enrolled and for more information, visit our COVID-19 Guide to Care.

Patient Resources

Medical Records

Access Your Own Records on the Patient Portal 

You can access all non-sensitive records through TRICARE Online, the MHS GENESIS Patient Portal, or both.

If you have obtained medical care at an MTF(s) prior to their transition to the MHS GENESIS Electronic Health Record, then these records can be obtained through TRICARE Online. For the 10th Medical Group and Colorado Market, that is 24 April 2021. If the care occurred at an MTF using MHS GENESIS, then your records will be in that patient portal under the Health Library tab.

As a matter of convenience to you, the login is the same for both sites and the MHS GENESIS Patient Portal can be accessed directly when in the TRICARE Online Platform as shown below.  At the 10th Medical Group, TRICARE Online cannot be utilized for Appointments, Prescriptions, or Secure Messaging.  To learn how to set up your DS Logon to access these sites, view the 10th Medical Group Patient Portal guide.
 

Records Requests

You may request a copy of your recent medical records by accessing the DD FORM 2870, Authorization for Disclosure of Medical or Dental InformationScreenshots of how to fill out/submit the form via MHS GENESIS is provided at the bottom of the page.

  1. DD FORM 2870 may be submitted through MHS GENESIS Patient Portal to USAF Academy Medical Records or in person at the USAF Academy medical records front desk.
  2. The release of information process may take up to 30 days. Once medical records are ready to be mailed/picked up, we will message you or give you a call.
  3. *Requests for records to be mailed or picked up must be specified in the message*

If you need to request/send copies of your records from an off-base clinic, you may send us the completed DD FORM 2870 to send to the off-base clinic of your choosing. Screenshots of how to fill out and submit form is provided at the bottom of the page.

  1. Ensure off-base clinic’s FAX number and mailing address is provided.
  2. DD FORM 2870 may be submitted through MHS GENESIS Patient Portal to USAF Academy Medical Records or in person at the medical records front desk.
  3. *Requests for records to be mailed or picked up must be specified in the message*
  4. If you have an appointment with an off-base provider within 1 week, medical records must be notified to expedite the request.

Release of information (ROI) for another adult to pick up medical records

If you are 18 years and over and would like another adult to pick up/request your medical records, you may complete the DD FORM 2870, Authorization for Disclosure of Medical or Dental information.

  1. If your child is under the age of 18, you do NOT need a DD FORM 2870.
  2. When patient is signing for other adult to pick up records, Relationship to patient (box 12) must say “SELF”
  3. When other than patient is signing for medical record release (box 11), adult must print name and specify relationship to patient (box 12)

National Personnel Records Center (NPRC)

Records that were retired prior to 2002 are kept at the NPRC in St. Louis, MO. These records are requested by following instructions on the NPRC Website.

  1. Information on how to request medical health records while you were in the service are at Veterans' Medical and Health Records | National Archives. If you were in the service and are requesting records with your physician within the 1-2 years, contact medical records for guidance.
  2. Information on how to request military retirees and dependents are at https://www.archives.gov/personnel-records-center/other-medical-records If you were seen at a military treatment facility within the last 2 years, contact medical records for guidance.
  3. Information on how to request records during an inpatient stay are at Clinical (Hospital Inpatient) Records for former Active Duty Personnel | National Archives. If you were inpatient within the last year, contact medical records for guidance.

PCS, In and Out Processing, Separating, and Retiring

Before PCS’ing, Retiring, or Separating, orders must be sent electronically via the MHS GENESIS Patient Portal by choosing the option to “Message my Provider,” then searching “USAF Academy Medical Records.”

  1. If you are retiring or separating, you are entitled one copy of your medical records. Requests may be given to members via one CD or one paper copy. Duplicate copies of a medical record may be subjected to fees. Contact medical records for more information.
  2. Once we receive a copy of your AD PCS orders, we will ship your hardcopy medical record (created prior to 2015) during the month of your RNLTD. If your gaining base has not received your hardcopy record one month after your RNLTD, reach back out to USAF Academy medical records right away.

Fees

Fee may be applied to duplicate record requests. Contact medical records for guidance.

  1. Electronic Records: Flat rate fee of $13.25
  2. Hardcopy Records: .15 per page plus flat rate fee of $13.25

Steps for how to message medical records in MHS GENESIS Patient Portal

  1. Log on to MHS GENESIS Patient Portal
  2. Click, “Message My Provider


3. Click, “Send a Message”



4. Enter the correct patient for whom the message is sent on behalf of.  In the “To” box, search USAF Academy Medical Records.  Identify the subject, provide relevant message in the message area and then click “Choose File” to search your local machine for the DD Form 2870 or other applicable documentation that you need to send.

Screenshots of how to complete a DD FORM 2870

  1. Military Separation/Retirement DD FORM 2870


Dependent DD FORM 2870



General Records Request/Release of Information (ROI) DD FORM 2870

Contact Us

Phone

719-333-4400
Fax
719-333-5451

Hours

7:30 a.m. to 4:30 p.m.
Closures
Closed 2nd Thursday of each month

Locations

Main Clinic
1st Floor, past Women’s Health, window on the right

MHS GENESIS Patient Portal Name

USAF Academy Medical Records
Don't forget to keep your family's information up-to-date in DEERS.