Medical Records

Access Your Own Records on the Patient Portal 

You can access all non-sensitive records through TRICARE Online, the MHS GENESIS Patient Portal, or both.

If you have obtained medical care at an MTF(s) prior to their transition to the MHS GENESIS Electronic Health Record, then these records can be obtained through TRICARE Online. For the 10th Medical Group and Colorado Market, that is 24 April 2021. If the care occurred at an MTF using MHS GENESIS, then your records will be in that patient portal under the Health Library tab.

As a matter of convenience to you, the login is the same for both sites and the MHS GENESIS Patient Portal can be accessed directly when in the TRICARE Online Platform as shown below.  At the 10th Medical Group, TRICARE Online cannot be utilized for Appointments, Prescriptions, or Secure Messaging.  To learn how to set up your DS Logon to access these sites, view the 10th Medical Group Patient Portal guide.
 

Records Requests

1. DD FORM 2870 may be submitted through MHS GENESIS Patient Portal to USAF Academy Medical Records or in person at the USAF Academy medical records front desk.
2. The release of information process may take up to 30 days. Once medical records are ready to be mailed/picked up, we will message you or give you a call.
3. *Requests for records to be mailed or picked up must be specified in the message*

1. Ensure off-base clinic’s FAX number and mailing address is provided.
2. DD FORM 2870 may be submitted through MHS GENESIS Patient Portal to USAF Academy Medical Records or in person at the medical records front desk.
3. *Requests for records to be mailed or picked up must be specified in the message*
4. If you have an appointment with an off-base provider within 1 week, medical records must be notified to expedite the request.

Release of information (ROI) for another adult to pick up medical records

1. If your child is under the age of 18, you do NOT need a DD FORM 2870.
2. When patient is signing for other adult to pick up records, Relationship to patient (box 12) must say “SELF”
3. When other than patient is signing for medical record release (box 11), adult must print name and specify relationship to patient (box 12)

National Personnel Records Center (NPRC)

1. Information on how to request medical health records while you were in the service are at Veterans' Medical and Health Records | National Archives. If you were in the service and are requesting records with your physician within the 1-2 years, contact medical records for guidance.
2. Information on how to request military retirees and dependents are at https://www.archives.gov/personnel-records-center/other-medical-records If you were seen at a military treatment facility within the last 2 years, contact medical records for guidance.
3. Information on how to request records during an inpatient stay are at Clinical (Hospital Inpatient) Records for former Active Duty Personnel | National Archives. If you were inpatient within the last year, contact medical records for guidance.

PCS, In and Out Processing, Separating, and Retiring

1. If you are retiring or separating, you are entitled one copy of your medical records. Requests may be given to members via one CD or one paper copy. Duplicate copies of a medical record may be subjected to fees. Contact medical records for more information.
2. Once we receive a copy of your AD PCS orders, we will ship your hardcopy medical record (created prior to 2015) during the month of your RNLTD. If your gaining base has not received your hardcopy record one month after your RNLTD, reach back out to USAF Academy medical records right away.

Fees

1. Electronic Records: Flat rate fee of $13.25
2. Hardcopy Records: .15 per page plus flat rate fee of $13.25

Steps for how to message medical records in MHS GENESIS Patient Portal