What We Do
The Clinic provides comprehensive primary care to eligible Prime and TRICARE Plus enrolled beneficiaries. We provide holistic care and navigate all enrolled patients’ needs to include referrals to specialty care.
Who We Treat
Eligible TRICARE Prime and TRICARE Plus enrollees.
Online Appointment Booking
Direct online booking is not available at this time. However, patients may still request appointments in the MHS GENESIS Patient Portal
with all of the applicable information regarding their desired appointment. The Air Force Academy Internal Medicine Clinic is best able to assist you when using this approach.
If seeking care for symptoms that are consistent with COVID-19, contact the Access to Care Line. If you are simply seeking testing, please message your PCM via the MHS GENESIS Patient Portal
with the details of the testing request. It is also recommended to search for free off-base testing locations via https://www.elpasocountyhealth.org/covid-19-testing-information
Routine Care Needs
Not available at this time.
Acute Issues/Need to be Seen within 24 Hours
Contact the Access to Care line and attempt to attain an appointment within 24 hours. If no appointments are available, care will either be directed to the MHS Nurse Advice Line 800-874-2273, Option 1, web chat/video at https://mhsnurseadviceline.com
, or to a TRICARE network approved Urgent Care Center off-base.
There is no co-pay for Active Duty Family Members. Retirees and their families will incur a small co-pay. TRICARE Plus beneficiaries will likely have little to no co-pay due to additional Medicare coverage. It is essential that you go to a TRICARE network urgent care center,
otherwise will incur out-of-pocket costs.
We strongly urge patients to use the MHS Nurse Advice Line prior to visiting an urgent care center as a Registered Nurse may be able to more appropriately direct your care.
Chronic Issues/Non Acute Care/Need to be Seen Beyond 24 Hours
Contact the Access to Care line or request appointments via the MHS GENESIS Patient Portal
. See instructions below.
Send messages to your PCM via the MHS GENESIS Patient Portal
. We will work to resolve your medication renewal within 72 hours.
Initiate your referral renewal request with all details about your referral (specialty, name of practice/provider, diagnoses being seen for, address, phone number, and fax number) via the MHS GENESIS Patient Portal
Navigating specialty care referrals in the Colorado Market can be challenging. For information on the process and the responsibility of the patient during the process, please visit our Referral Support Page
When requesting an appointment or contacting the clinic regarding medication, referral, paperwork or other health needs (not including symptom-based complaints), the clinic may coordinate a virtual or telehealth appointment with you. You will receive all applicable instructions either over the phone or via patient portal message.
Primary Care Behavioral Health
Send a secure message to your PCM via the MHS GENESIS Patient Portal or call the access to care line to get an appointment with a clinical psychologist.
For emergent behavioral health issues such as suicidal thoughts or concerns, call 911 or go to the nearest emergency room.
We provide non-medication management of behavioral health issues such as:
- Posttraumatic stress disorder (PTSD)
- General anxiety disorders
Overseas Clearance/Exceptional Family Member Program
The process has recently changed whereby all families preparing for a PCS and all sponsors who are Q coded and have family members enrolled in EFMP must complete the Family Member Travel Screening (FMTS) process.
This screening is completed through myVector
and allows for a comprehensive review of your family’s current medical needs against the current and projected availability of resources at the gaining location. If the patient’s sponsor is at USAFA and you need additional assistance, contact the EFMP office at 719-333-5991 to initiate the process.
If the patient’s sponsor is at Peterson/Schriever, contact their EFMP office at 719-556-1392. If the patient’s sponsor is at Fort Carson, contact their EFMP office at 719-526-7805.
Patients should self-refer to Evans Army Community Hospital Urology Clinic. Their phone number is 719-526-7115/7125. Their website is https://evans.tricare.mil/Health-Services/Specialty-Care/Urology
Persons calling for immunizations, medications or information related to leisure travel outside the continental United States must either submit an MHS GENESIS Patient Portal
secure message or call the Public Health office located at the 10 MDG, second floor at 719-333-9443.
Walk-ins are welcome, however, it will require a wait time of approximately 30 minutes to 1 hour for processing a travel request. Face-to-Face appointments, if needed, will be determined by the Public Health technician.
Medications, immunizations and related travel information specific to that country will be relayed to the provider and traveler.
Emergency and After Hours Care
Emergency – Life, Limb or Eyesight
Call 911 or report to the nearest emergency room.
Use the MHS Nurse Advice Line. Either call via 800-874-2273 to speak with a Registered Nurse or visit https://mhsnurseadviceline.com
for web or video chat with a Registered Nurse. Patients may go to a TRICARE network approved Urgent Care Center off-base. There is no co-pay for Active Duty Family Members. Retirees and their families will incur a small co-pay.
It is essential that you go to a TRICARE network urgent care center, otherwise will incur out-of-pocket costs. We strongly urge patients to use the MHS Nurse Advice Line prior to visiting an urgent care center as a Registered Nurse may be able to more appropriately direct your care.
Patients should not utilize an urgent care center for non urgent care such as a chronic issues, paperwork needing PCM signature, medication renewals, referrals/referral renewals. In this case, please message your provider via the MHS GENESIS Patient Portal
and we will begin working your request on the next business day to be resolved within 72 hours.
How to Use the MHS GENESIS Patient Portal
Visit our tutorial page
that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.
When messaging or searching our clinic, use the name: USAF Academy Internal Medicine Clinic_PCM Last Name, First Name