If you require a test for COVID-19 or think that you may need a test, message your primary care team via the MHS GENESIS Patient Portal.  If not enrolled and for more information, visit our COVID-19 Guide to Care.

The Armed Services Blood Program is conducting a blood drive September 28-30 from 8:00 a.m. to 5:00 p.m. at the Field House Concourse , 2169 Field House Dr. Make an appointment at https://militarydonor.com.
Use code USAFA-CO. View our Armed Services Blood Program Blood Drive Guide to learn more.

Health Services

Family Health

Services Provided

The Clinic provides comprehensive primary care to MTF prime enrolled beneficiaries and NATO/foreign national military family members.  We provide holistic care and navigate all enrolled patients’ needs to include referrals to specialty care. 

Beneficiaries Treated

  • MTF TRICARE Prime enrollees
  • NATO/foreign national family members

Accessing Care

Online Appointment Booking

Direct online booking is not available at this time.  However, patients may still request appointments in the MHS GENESIS Patient Portal with all of the applicable information regarding their desired appointment.  The Air Force Academy Family Health Clinic is best able to assist you when using this approach.

COVID-19

Please utilize the COVID-19 Guide to Care to assist in navigating care.  If you are simply seeking testing, please message your PCM via the MHS GENESIS Patient Portal with the details of the testing request. 

Routine Care Needs

Walk-in Appointments (Limited)

Patients will not see a physician.  These are for: previously prescribed Injections (including Testosterone/B12/Depo Provera/Prolia); suture removal; dressing changes; wart removal (only after the initial treatment by PCM); provider ordered blood pressure checks; requests for pregnancy testing - patient should walk-in to the laboratory.

Acute Issues/Need to be Seen within 24 Hours

Contact the access to care line and attempt to attain an appointment within 24 hours.  If no appointments are available, care will either be directed to the MHS Nurse Advice Line 800-874-2273, option 1, web chat/video at https://mhsnurseadviceline.com, or to a TRICARE network approved Urgent Care Center off-base.

There is no co-pay for Active Duty Family Members.  Retirees and their families will incur a small co-pay. It is essential that you go to a TRICARE network urgent care center, otherwise will incur out-of-pocket costs.  We strongly urge patients to use the MHS Nurse Advice Line prior to visiting an urgent care center as a Registered Nurse may be able to more appropriately direct your care.

Chronic Issues/Non Acute Care/Need to be Seen Beyond 24 Hours

Contact the access to care line or request appointments via the MHS GENESIS Patient Portal.  See screenshot instructions below.

Medication Renewals

Send messages to your PCM via the MHS GENESIS Patient Portal.  We will work to resolve your medication renewal within 72 hours.

Referral Renewals

Initiate your referral renewal request with all details about your referral (specialty, name of practice/provider and diagnoses being seen for) via the MHS GENESIS Patient Portal

Virtual Appointments

When requesting an appointment or contacting the clinic regarding medication, referral, paperwork or other health needs, the clinic may coordinate a virtual or telehealth appointment with you.  You will receive all applicable instructions either over the phone or via patient portal message.

Primary Care Behavioral Health

Send a secure message to your PCM via the MHS GENESIS Patient Portal or call the access to care line to get an appointment with a clinical psychologist. For emergent behavioral health issues such as suicidal thoughts or concerns, call 911 or go to the nearest emergency room. We provide non-medication management of behavioral health issues such as depression, posttraumatic stress disorder (PTSD), general anxiety disorders.

Overseas Clearance/Exceptional Family Member Program

If the patient’s sponsor is at USAFA, contact the EFMP office at 719-333-5991 to initiate the process.  If the patient’s sponsor is at Peterson/Schriever, contact their EFMP office at 719-556-1392.  If the patient’s sponsor is at Fort Carson, contact their EFMP office at 719-526-7805.

Sports vs. School Physicals

Sports physicals are not a TRICARE covered benefit.  Physicals required for school enrollment is a TRICARE covered benefit.  Due to the demands of acute and routine health care, the Family Health clinic has limited capacity to support sports physicals.

We recommend patients pay a small out-of-pocket cost to have these exams performed at a local urgent care center.  Many of the local urgent care centers in the Colorado Springs community perform these exams at a costs of $20 to $40.

Vasectomies

Patients should self-refer to Evans Army Community Hospital Urology Clinic.  Their phone number is 719-526-7115/7125.  Their website is https://evans.tricare.mil/Health-Services/Specialty-Care/Urology.

Travel Medicine

Persons calling for immunizations, medications or information related to leisure travel outside the continental United States must either submit an MHS GENESIS Patient Portal secure message or call the Public Health office located at the 10 MDG, second floor 719-333-9443.

Walk-ins are welcome, however, it will require a wait time of approximately 30 minutes to 1 hour for processing a travel request.  Face-to-Face appointments, if needed, will be determined by the Public Health technician. Medications, immunizations and related travel information specific to that country will be relayed to the provider and traveler.

Emergency and After Hours Care

Emergency – Life, Limb or Eyesight: Call 911 or report to the nearest emergency room.

Non Emergent/Urgent

Utilize the MHS Nurse Advice Line.  Either call via 800-874-2273 to speak with a Registered Nurse or visit https://mhsnurseadviceline.com for web or video chat with a Registered Nurse. 

Patients may go to a TRICARE network approved Urgent Care Center off-base.  There is no co-pay for Active Duty Family Members.  Retirees and their families will incur a small co-pay.  It is essential that you go to a TRICARE network urgent care center, otherwise will incur out-of-pocket costs.

We strongly urge patients to use the MHS Nurse Advice Line prior to visiting an urgent care center as a Registered Nurse may be able to more appropriately direct your care.

Non Urgent

Patients should not utilize an urgent care center for non urgent care such as a chronic issues, paperwork needing PCM signature, medication renewals, referrals/referral renewals.  In this case, please message your provider via the MHS GENESIS Patient Portal and we will begin working your request on the next business day to be resolved within 72 hours.

How to Utilize the MHS GENESIS Patient Portal

Prescription Request and Renewals, Referrals/Paperwork/Messages

From the Dashboard, choose the option to Message My Provider or Renew My Medication.


In the New Message menu, select the patient that the message is on behalf of.  In the To field, search USAF Academy Family Health_PCM Last Name, First Name.  Type the appropriate subject, attach files as appropriate and the desired message.

Request Appointments

From the Dashboard, choose the option to Schedule an Appointment.


From there, choose the patient that this request is on behalf as well as the Request Appointment (Other) Online in the field Choose a reason for your visit, then Search.


In the Request an Appointment menu, search USAF Academy Family Health_PCM Last Name, PCM First Name in the Send request to field.  Fill in all required fields to assist the Family Health staff with the information needed to fulfill your appointment request.

Contact Us

Phone

719-524-2273, Option 1

​After Hours Care

800-874-2273, Option 1 or web chat/video at Phone
719-524-2273, Option 1

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.
Walk-ins
Monday–Friday
9:00 a.m. to 11:00 a.m. and 1:00 p.m. to 3:00 p.m
See Instructions for Limited Services
Closures
Closed the Second Thursday of every month

Location

2355 Faculty Drive
Suite 1N308, in the Cadet Area

MHS GENESIS Patient Portal Name

USAF Academy Family Health_Last Name of Provider, First Name
Don't forget to keep your family's information up-to-date in DEERS.