Important Notice: Access to Care Delays through November 2021
Due to mission requirements and unexpected staffing losses, patients enrolled to the Family Health Clinic will likely experience increased delays to access to care from mid October 2021 through November 2021. We strongly urge patients to utilize the MHS GENESIS Patient Portal to communicate non urgent needs with their providers. Patients are encouraged to leverage the MHS Nurse Advice Line and local network Urgent Care Centers for urgent health care needs.
What We Do
The Clinic provides comprehensive primary care to MTF prime enrolled beneficiaries and NATO/foreign national military family members. We provide holistic care and navigate all enrolled patients’ needs to include referrals to specialty care.
MTF TRICARE Prime enrollees and NATO/foreign national family members.
Online Appointment Booking
Direct online booking is not available at this time. However, patients may still request appointments in the MHS GENESIS Patient Portal with all of the applicable information regarding their desired appointment. The Air Force Academy Family Health Clinic is best able to assist you when using this approach.
Please utilize the COVID-19 Guide to Care to assist in navigating care. If you are simply seeking testing, please message your PCM via the MHS GENESIS Patient Portal with the details of the testing request.
Routine Care Needs
Walk-in Appointments (Limited): Patients will not see a physician. These are for: previously prescribed Injections (including Testosterone/B12/Depo Provera/Prolia); suture removal; dressing changes; wart removal (only after the initial treatment by PCM); provider ordered blood pressure checks; requests for pregnancy testing - patient should walk-in to the laboratory.
Acute Issues/Need to be Seen within 24 Hours: Contact the access to care line and attempt to attain an appointment within 24 hours. If no appointments are available, care will either be directed to the MHS Nurse Advice Line 800-874-2273, option 1, web chat/video at https://mhsnurseadviceline.com, or to a TRICARE network approved Urgent Care Center off-base. There is no co-pay for Active Duty Family Members. Retirees and their families will incur a small co-pay. It is essential that you go to a TRICARE network urgent care center, otherwise will incur out-of-pocket costs. We strongly urge patients to use the MHS Nurse Advice Line prior to visiting an urgent care center as a Registered Nurse may be able to more appropriately direct your care.
Chronic Issues/Non Acute Care/Need to be Seen Beyond 24 Hours: Contact the access to care line or request appointments via the MHS GENESIS Patient Portal. See screenshot instructions below.
Medication Renewals: Send messages to your PCM via the MHS GENESIS Patient Portal. We will work to resolve your medication renewal within 72 hours.
Referral Renewals: Initiate your referral renewal request with all details about your referral (specialty, name of practice/provider and diagnoses being seen for) via the MHS GENESIS Patient Portal.
Virtual Appointments: When requesting an appointment or contacting the clinic regarding medication, referral, paperwork or other health needs, the clinic may coordinate a virtual or telehealth appointment with you. You will receive all applicable instructions either over the phone or via patient portal message.
Primary Care Behavioral Health: Send a secure message to your PCM via the MHS GENESIS Patient Portal or call the access to care line to get an appointment with a clinical psychologist. For emergent behavioral health issues such as suicidal thoughts or concerns, call 911 or go to the nearest emergency room. We provide non-medication management of behavioral health issues such as depression, posttraumatic stress disorder (PTSD), general anxiety disorders.
Overseas Clearance/Exceptional Family Member Program: If the patient’s sponsor is at USAFA, contact the EFMP office at 719-333-5991 to initiate the process. If the patient’s sponsor is at Peterson/Schriever, contact their EFMP office at 719-556-1392. If the patient’s sponsor is at Fort Carson, contact their EFMP office at 719-526-7805.
Sports vs. School Physicals: Sports physicals are not a TRICARE covered benefit. Physicals required for school enrollment is a TRICARE covered benefit. Due to the demands of acute and routine health care, the Family Health clinic has limited capacity to support sports physicals. We recommend patients pay a small out-of-pocket cost to have these exams performed at a local urgent care center. Many of the local urgent care centers in the Colorado Springs community perform these exams at a costs of $20 to $40.
Vasectomies: Patients should self-refer to Evans Army Community Hospital Urology Clinic. Their phone number is 719-526-7115/7125. Their website is https://evans.tricare.mil/Health-Services/Specialty-Care/Urology.
Travel Medicine: Persons calling for immunizations, medications or information related to leisure travel outside the continental United States must either submit an MHS GENESIS Patient Portal secure message or call the Public Health office located at the 10 MDG, second floor (719) 333-9443. Walk-ins are welcome, however, it will require a wait time of approximately 30 minutes to 1 hour for processing a travel request. Face-to-Face appointments, if needed, will be determined by the Public Health technician. Medications, immunizations and related travel information specific to that country will be relayed to the provider and traveler.
Emergency and After Hours Care
Emergency – Life, Limb or Eyesight: Call 911 or report to the nearest emergency room.
Non Emergent/Urgent: Utilize the MHS Nurse Advice Line. Either call via 800-874-2273 to speak with a Registered Nurse or visit https://mhsnurseadviceline.com for web or video chat with a Registered Nurse. Patients may go to a TRICARE network approved Urgent Care Center off-base. There is no co-pay for Active Duty Family Members. Retirees and their families will incur a small co-pay. It is essential that you go to a TRICARE network urgent care center, otherwise will incur out-of-pocket costs. We strongly urge patients to use the MHS Nurse Advice Line prior to visiting an urgent care center as a Registered Nurse may be able to more appropriately direct your care.
Non Urgent: Patients should not utilize an urgent care center for non urgent care such as a chronic issues, paperwork needing PCM signature, medication renewals, referrals/referral renewals. In this case, please message your provider via the MHS GENESIS Patient Portal and we will begin working your request on the next business day to be resolved within 72 hours.
How to Utilize the MHS GENESIS Patient Portal
Prescription Request and Renewals, Referrals/Paperwork/Messages
From the Dashboard, choose the option to Message My Provider or Renew My Medication.
In the New Message menu, select the patient that the message is on behalf of. In the To field, search USAF Academy Family Health_PCM Last Name, First Name. Type the appropriate subject, attach files as appropriate and the desired message.
From the Dashboard, choose the option to Schedule an Appointment.
From there, choose the patient that this request is on behalf as well as the Request Appointment (Other) Online in the field Choose a reason for your visit, then Search.
In the Request an Appointment menu, search USAF Academy Family Health_PCM Last Name, PCM First Name in the Send request to field. Fill in all required fields to assist the Family Health staff with the information needed to fulfill your appointment request.