Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Urgent & Emergency Care

If you are experiencing a life-threatening medical situation (including mental health emergencies), call 911 immediately or visit your nearest hospital.

Medical emergencies are the sudden and unexpected onset of a medical condition that:

Is threatening to life, limb, or eyesight;
Requires immediate medical treatment; or
Manifests painful symptoms that requires immediate response to alleviate suffering.

Urgent Care

Urgent Care services treat non-life-threatening health issues that require immediate attention, such as sprains, the flu, colds, and other common illnesses.

Cadets requiring urgent care click here.

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273).

Emergency Care

If you are experiencing a life-threatening medical situation (including mental health emergencies), call 911 immediately or visit your nearest hospital. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety.