Health Services

Case Management Services

What We Do

We have a team of Registered Nurses and Licensed Social Workers who assist patients and families with complex medical challenges.
We help to:
  • Reduce burden on you and streamline appropriate utilization of care
  • Partner with members of your healthcare team to assist in coordination of your healthcare needs
  • Monitor your progress and desired outcomes
  • Provide advocacy, support and education

Who We Serve

All beneficiaries enrolled in primary care at the 10th Medical Group.

When Should You Use Case Management?

You or your family member may need case management if you have:

  • Instability with chronic health problems
  • A serious terminal illness
  • An increased need for different provider specialties due to multiple diseases or conditions
  • A need for more support and education during a critical period

Getting Care

Your primary care team may contact us to initiate case management services.

If you think you could benefit from case management services, please contact our team by phone or through the MHS GENESIS Patient Portal using the provider name “USAF Academy Case Management.”

See link to detailed instructions below.

How to Use the MHS GENESIS Patient Portal

Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.

When messaging or searching our clinic, use the name: USAF Academy Case Management​.

Contact Us




Monday, Tuesday, Thursday, Friday
7:30 a.m. – 4:30 p.m.
9:15 a.m. – 4:30 p.m.


4102 Pinion Drive
First floor of main building behind Pediatrics, Call ahead for assistance

MHS GENESIS Patient Portal Name

USAF Academy Case Management

Additional information

CMHS Patient Appointing Service #’s - 719-524-2273 or 719-526-2273

HNFS: Toll Free 1-844-866-9378    HNFS Website:

  Case/Care Support Line: 1-844-524-3578  

MHS Nurse Advice Line:  U.S., Guam, or Puerto Rico, call 1-800-TRICARE (1-800-874-2273), then choose option 1

Website: MHS Nurse Advice Line: Welcome to MHS Nurse Advice Line Beneficiary Portal

Need to Update Your Information in DEERS? Click Here