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10th Medical Group - Air Force Academy
10th Medical Group - Air Force Academy
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TRICARE
Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the
MHS GENESIS Patient Portal
to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.
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Patient Rights & Responsibilities
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Frequently Asked Questions (FAQs)
Frequently asked questions about our facility.
COVID-19 FAQs
Referral FAQs
Q: How can I access my authorization?
Q: How many visits does my authorization cover?
Q: When does my authorization expire?
Q: Can you fax my referral to my provider?
Q: My provider needs procedure codes (CPT) added or changed. Can you do that?
Q: What are my options to receive an off-base referral for specialty care?
Q: If I’m referred to a Colorado Military Health System (CMHS) military hospital or clinic, how do I get it released?
Q: How long does it take for a referral to be processed?
Q: What do I need to do to activate my referral?
Q: Where can I call to get more help with my referral?
Q: How do I get a second opinion?
Q: Can I change my off-base referral to a different provider?
Urgent & Emergency Care FAQs
What should I do if I have a non-life-threatening health issue?
What should I do if I have a life-threatening health issue?
What should I do if I’m still unsure if I need urgent care?
Does 10th Medical Group provide emergency care services?
Does 10th Medical Group provide urgent care services?
TRICARE FAQs
Military Health System FAQs
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