If you require a test for COVID-19 or think that you may need a test, message your primary care team via the MHS GENESIS Patient Portal.

Health Services

Orthotics / Brace Shop

What We Do

We provide services on a referral-only basis. Our products include all of the following:

Active Duty Only

  • Custom Orthotics
  • Inserts

Active Duty and TRICARE Prime

  • Achilles wedges
  • Ankle braces/sleeves
  • Back braces
  • Cam walker/walking boot
  • Carbon fiber foot plate
  • Clavicle brace/figure 8 brace
  • Elbow pads/sleeves
  • Hard sole shoe (post-op shoe)
  • Heel wedges/lifts
  • Knee braces
  • Metatarsal bars/pads
  • Night splints for feet
  • Post-op range of motion brace
  • Shoulder slings
  • Tennis/golf elbow brace
  • Thumb-Spica
  • Toe spacers
  • Wrist braces

Who We Serve

Ages 12 years to 64 years

  • Active Duty Service Members
  • Cadets
  • TRICARE Prime

Getting Care

Each product requires a new referral from your Primary Care Manager (PCM), Podiatrist, Physical Therapist, Occupational Therapist or Orthopedic provider.
 
Patients referred for a Durable Medical Equipment item carried by the Orthotics/Brace Shop clinic do have the option to walk-in, especially if coming directly from a clinic where a referral order is placed.  If you visit the clinic and we do not have the device ordered by your provider, you will be informed of the referral process below.
 
Your referral will be reviewed for appropriateness to be appointed at this facility or with a Durable Medical Equipment (DME) provider off-base. If our clinic is selected for care, the Access to Care Line will make three attempts to book your appointment.

If not contacted within 3 business days to book your appointment, your referral has likely been deferred off-base. Visit www.tricare-west.com to access your network provider referral authorization. If no referral authorization is visible, contact the Access to Care Line or 10th Medical Group Referral Management to determine whether your referral is still in-progress.
 
Additional information on the referral process is available on the Referral Support Page or via the 10 MDG Referral Guide.

Contact the Orthotics / Brace Shop

You can reach our clinic via the following:

How to Use the MHS GENESIS Patient Portal

Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.

When messaging or searching our clinic, use the name: USAF Academy Brace Shop/Orthotics Messaging.

Contact Us

Phone

Access to Care Line

719-524-2273, Option 1

Direct Line

719-333-9006

Hours

Monday–Friday
7:30 a.m. to 12:00 p.m.
1:00 p.m. to 4:30 p.m.

MHS GENESIS Patient Portal

Message My Provider

USAF Academy Brace Shop/Orthotics Messaging

Resources

Related Links

Specialty Care Referral Instructions
Referral Support Page
Guide to Navigate Referrals
10 MDG Referral Guide
TRICARE Benefits/Referral Authorizations
www.TRICARE-west.com
Update DEERS Contact Info
https://idco.dmdc.osd.mil/idco/

Don't forget to keep your family's information up-to-date in DEERS.