Customer Services
Patient Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility.
Contact for Patient Advocate
Phone Number: 719-333-4029/719-338-3852
Email Address: usaf.usafa.10-mdg.mbx.10-mdg-public-affairs@health.mil
Beneficiary Counseling and Assistance Coordinator (BCAC)/ Debt Collection Assistance Officer (DCAO)
BCACs educate and help you with TRICARE-related inquiries. DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Contact us on the
MHS GENESIS Patient Portal to have your TRICARE benefit as well as billing questions and concerns answered.
Contact for BCAC/DCAO
Phone Number: 719-333-7978
Email Address: usaf.usafa.10-mdg.mbx.10-mdg-public-affairs@health.mil
MHS GENESIS Patient Portal Name: USAF Academy TRICARE Beneficiary Services
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility. Navigate to the link provided and find the clinic or department that you received service from in order to provide feedback regarding your encounter.