Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care. 

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Contact for Patient Advocate

Phone Number: 719-333-4029
Email Address: usaf.usafa.10-mdg.mbx.10-mdg-public-affairs@health.mil

Beneficiary Counseling and Assistance Coordinator (BCAC)/ Debt Collection Assistance Officer (DCAO)

BCACs educate and help you with TRICARE-related inquiries.  DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.  Contact us on the MHS GENESIS Patient Portal to have your TRICARE benefit as well as billing questions and concerns answered.

Contact for BCAC/DCAO

Phone Number: 719-333-7978
Email Address: usaf.usafa.10-mdg.mbx.10-mdg-public-affairs@health.mil
MHS GENESIS Patient Portal Name: USAF Academy TRICARE Beneficiary Services

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility. Navigate to the link provided and find the clinic or department that you received service from in order to provide feedback regarding your encounter.