Patient Resources

Customer Services

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Contact for Patient Advocate

Phone Number: 719-333-4029/719-338-3852
Email Address:

Beneficiary Counseling and Assistance Coordinator (BCAC)/ Debt Collection Assistance Officer (DCAO)

BCACs educate and help you with TRICARE-related inquiries.  DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.  Contact us on the MHS GENESIS Patient Portal to have your TRICARE benefit as well as billing questions and concerns answered.

Contact for BCAC/DCAO

Phone Number: 719-333-7978
Email Address:
MHS GENESIS Patient Portal Name: USAF Academy TRICARE Beneficiary Services

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility. Navigate to the link provided and find the clinic or department that you received service from in order to provide feedback regarding your encounter.

Contact Us




Patient Advocate



BCAC/DCAO/Patient Advocate

MHS GENESIS Patient Portal


USAF Academy TRICARE Beneficiary Services


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