If you require a test for COVID-19 or think that you may need a test, message your primary care team via the MHS GENESIS Patient Portal.

Health Services

Cadet Medicine

What We Do

We provide comprehensive primary care to U.S. Air Force Academy Cadets.

Getting Care

Online Appointment Booking

Online appointments are booked in the MHS GENESIS Patient Portal.  A link to detailed instructions is provided at the bottom of this page.

COVID-19 Care

Cadets exposed to a positive case of COVID-19 or experiencing COVID-19 symptoms report to the cadet clinic between 7:00 a.m. to 12:00 p.m. daily.

Graduation Physical and Neuropsychology Testing

Comprehensive instructions are provided on the Cadet Medical Standards webpage.

Overseas PCS Clearance

Comprehensive instructions are provided on the Cadet Medical Standards webpage.

Additional Care in the Cadet Medicine Building

Routine Care Needs

Acute Issues

For acute issues or issues that need to be addressed within 24 hours, use the MHS GENESIS Patient Portal to book an appointment or contact the Access to Care line at 719-524-2273, Option 1. If no appointments are available, either:

Cadets are required to obtain a referral to visit an Urgent Center off-base.  If no appointments are available, the best option is to contact the MHS Nurse Advice Line as described above.

Chronic Issues/Non Acute Care

For chronic issues and non acute care patients that need to be seen beyond 24 hours, use the MHS GENESIS Patient Portal to book an appointment or message PCM or contact the Access to Care line at 719-524-2273, Option 1.

Medication Renewals

For medication renewals, message your PCM via the MHS GENESIS Patient Portal. We will work to renew your medication within 72 hours.

Referral Renewals

Request your referral via the MHS GENESIS Patient Portal. Be sure to include all necessary details about your referral, including:

  • Specialty
  • Name of the practice or provider
  • Diagnosis or diagnoses you are being seen for

Virtual Appointments

The clinic may set up a virtual or telehealth appointment with you if you have a question about:

  • Medication
  • A referral
  • Paperwork
  • Other health needs
You’ll receive any instructions either over the phone or via patient portal message.

Behavioral Health

For emergent behavioral health issues such as suicidal thoughts or concerns, call 911 or go to the nearest emergency room.

For other inquiries, submit an MHS GENESIS Patient Portal secure message, or call the Public Health office at the 10 MDG, second floor at 719-333-9443. Walk-ins are welcome, however, you may need to wait for 30 minutes to 1 hour to allow for processing time.

Public Health technicians will decide if you need an in-person appointment. The Public Health office will relay medications, immunizations and related travel information specific to that country to you and your provider.

Benefit Questions and Claims Issues

If you paid for medication or hospital bills after the emergency care visit, we ask that you:

  • Keep all receipts and any other documentation that shows proof of payment.
  • Contact the Benefit Support Office at 719-333-5281.

Visit the Customer Services webpage for more information.

Specialty Care Referral Instructions

If your Primary Care Manager writes a referral for you to see a specialty care provider, it is important that you understand the process. For instructions, visit the Referral Support webpage.

Emergency and After-Hours Care

Emergency – Life, Limb or Eyesight

Call 911 or report to the nearest emergency room.

Non-Emergent/Urgent

Active Duty Service Members are required to obtain a referral to visit an Urgent Center off-base. If no appointments are available, the best option is to contact the MHS Nurse Advice Line.

You may reach the MHS Nurse Advice Line by phone or online. Call via 800-874-2273 to speak with a Registered Nurse or visit https://mhsnurseadviceline.com to web or video chat with a Registered Nurse.

Non-Urgent

Patients should not go to an Urgent Care Center for non-urgent care. Non-urgent care includes things like:

  • Chronic issues
  • Paperwork needing a PCM signature
  • Medication renewals
  • Referrals and referral renewals
Message your provider on the MHS GENESIS Patient Portal. We will begin working your request on the next business day. Your issue will be resolved within 72 hours.

How to Use the MHS GENESIS Patient Portal

Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.

When messaging or searching our clinic, use the name: USAF Academy Cadet Medicine.

Contact Us

Phone

Access to Care Line
719-524-2273, Option 1
After-Hours Care
800-874-2273, Option 1
Web Chat/Video
https://mhsnurseadviceline.com

Hours

Monday–Friday
7:00 a.m. to 4:00 p.m.
Weekends
7:00 a.m. to 12:00 p.m.
Daily COVID-19 Care/Testing Walk-in
7:00 a.m. to 12:00 p.m.

Location

2355 Faculty Drive, Suite 1N308, in the Cadet Area

Book Appointments Online

USAF Academy Cadet Medicine

MHS GENESIS Patient Portal Name

USAF Academy Cadet Medicine Clinic_PCM Last Name, First Name

Update DEERS Contact Info

https://idco.dmdc.osd.mil/idco/
Don't forget to keep your family's information up-to-date in DEERS.