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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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News | April 9, 2025

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In case you missed it, the annual TRICARE Open Season and the Federal Benefits Open Season ended on Dec. 9. The next open season will take place in the fall of 2020. If you didn’t enroll or make a change to your TRICARE health plan during open season, you must wait until the next open season unless you have a TRICARE Qualifying Life Event (QLE).
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